Privacy Policy | GONG

Privacy Policy

What information do we collect?

GONG collects different information in order to help us deliver and improve the services and products we offer, and to provide unique personalised services and products to each user. We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information; and booking and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

 

We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, reviews, recommendations, and personal profile. We may ask for further information from you in order to obtain a better understanding of how we can improve our offering to you. In all instances, it is entirely your choice whether or not to provide information. We may also use cookies. For an explanation, see the section on cookies below.

How do we collect information?

When you submit your information through our website, book a session, make a purchase, or conduct any other transaction on our website, as part of the process, we collect personal information you may give us such as your name and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect information?

We collect personal and non-personal information for the following purposes:

  • To provide and operate GONG services;

  • To provide our visitors and member with ongoing customer assistance and technical support;

  • To be able to contact our visitors and members with general or personalized service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred non-personal Information, which we or our business partners may use to provide and improve our respective services;

  • To comply with any applicable laws and regulations.

How do we store, use, share and disclose your personal information?

GONG is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to offer and sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

 

All direct payment gateways offered by Wix.com and used by GONG adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we store, use, share and disclose your information?

GONG is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to offer and sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

 

We use the information to help us understand more about how our web site is used, to improve our site, and to send you information about us and our products which, we think may be of interest to you, both electronically or otherwise. Unless you have informed us that you do not wish to receive further information about our products and services and those of our affiliates and partners, we and they may send you direct mail.

All direct payment gateways offered by Wix.com and used by GONG adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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How do we communicate with you?

We may contact you to send updates about our company or special offers, to request feedback or reviews of our service, to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, or as otherwise necessary to contact you to enforce applicable national laws and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail using personal information collected on our website or that you have provided to us. You can opt out of receiving such messages.

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Cookies

We use cookies to  monitor your use on the site, to provide the services and features offered on our website, and to improve our user experience.

Google’s Remarketing feature uses Cookies to serve relevant messages based on someone’s past visits to our website. Information about how you can opt out of Google’s use of cookies can be found by visiting the Network Advertising Initiative opt out Page.

How can you withdraw or enquire about your information?

If you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us at hello@aboutgong.com.

Links

Links to other web sites are provided by GONG in good faith and for information only. GONG disclaims any responsibility for the materials contained in any website linked to this site.

Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Disclaimers

Obtain medical clearance from your health care practitioner prior to joining the programmes described on this site. The programmes described on this site are not suitable for everyone and are not a substitute for medical expertise. If you feel discomfort or pain, DO NOT continue. GONG disclaims any liability or loss in connection with the programmes described herein. GONG makes no warranties or representations of any kind concerning the accuracy or suitability of the information contained on this website for any purpose. All such information is provided “as is” and with specific disclaimer of any warranties of merchantability, fitness for purpose, title and/or non-infringement. GONG makes no warranties or representations of any kind that the services provided by this web site will be uninterrupted, error-free or that the web site or the server that hosts the web site are free from viruses or other forms of harmful computer code. In no event shall GONG, its employees or agents be liable for any direct, indirect or consequential damages resulting from the use of this web site. This exclusion and limitation only applies to the extent permitted by law and is without prejudice to any express provisions to the contrary in any written license or subscription agreement from GONG in respect of the use of any online service provided via this web site.

 © 2019 GONG LIMITED

45-47 Clerkenwell Rd, #5
EC1M5RS, London UK

+44(0)7492504540